Terms

## Terms and Conditions for Direct Bookings In the event of any discrepancy between different language versions, the German version shall prevail. ## 1. Scope These Terms and Conditions apply to bookings of holiday apartments made directly through this website. Your contracting party is: **Yeganeh Stays** Am Wachberg 80 50374 Erftstadt Germany (hereinafter referred to as “we” or “us”). Bookings made through Airbnb, Booking.com, or other booking platforms are subject to the respective terms and conditions of those platforms. ## 2. Conclusion of the Contract The presentation of our holiday apartments on this website does not constitute a legally binding offer. By clicking the **“Book and pay”** button, you submit a binding offer to enter into an accommodation contract. The contract is concluded once we confirm your booking by email. This normally takes place immediately after successful payment. If no contract is concluded, any payment already made will be refunded in full. ## 3. Prices and Payment All prices shown are final prices in euros and include the applicable statutory VAT — currently 7% on accommodation services — as well as the stated cleaning fee. Where a local accommodation tax or similar charge applies, for example in Cologne, this will be shown separately in the total price. The total price is payable in full at the time of booking through our payment service provider, **Stripe**. After successful payment, you will receive a payment confirmation by email. ## 4. Cancellation by the Guest You may cancel your booking at any time using the cancellation link contained in your booking confirmation or by emailing **info@yeganeh-stays.de**. The following cancellation conditions apply: - **Up to 5 days before the arrival date:** cancellation is free of charge and you will receive a full refund. - **Less than 5 days before the arrival date or in the event of a no-show:** no refund will be made. The relevant time for determining compliance with the cancellation deadline is the time at which we receive your cancellation. German local time applies. Refunds are made to the original payment method and are normally processed within **5 to 10 business days**. Your right to prove that we suffered no loss, or a substantially lower loss, remains unaffected. ## 5. No Right of Withdrawal For contracts concerning the provision of accommodation on a specific date or during a specific period, there is no statutory right of withdrawal pursuant to **Section 312g(2) No. 9 of the German Civil Code (BGB)**. The cancellation provisions set out in Section 4 of these Terms and Conditions apply. ## 6. Use of the Accommodation The accommodation may only be used by the number of persons specified in the booking. Subletting, events, and commercial use are not permitted. The accommodation and its contents must be treated with care. The applicable house rules must be observed. You are liable in accordance with statutory provisions for damage caused by you or your fellow travellers. ## 7. Arrival and Departure The applicable check-in and check-out times are stated in the accommodation description and in your booking confirmation. Arrival outside the stated check-in period is only possible with our prior confirmation. On the day of departure, the accommodation must be vacated no later than the check-out time stated in your booking confirmation. ## 8. Guest Registration Where required by law, in particular under the **German Federal Registration Act (Bundesmeldegesetz – BMG)**, you must provide the required information before or upon arrival. This may, for example, be completed through an online check-in process. ## 9. Unavailability of the Accommodation If the booked accommodation cannot be provided for reasons beyond our control, for example due to force majeure or unforeseeable damage, we will inform you without undue delay. In such a case, we will refund all payments made by you for the affected booking in full. Any further statutory claims remain unaffected. ## 10. Liability We are liable without limitation for damage caused intentionally or through gross negligence, as well as for injury to life, body, or health. In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to damage that was foreseeable and typical for the contract. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the contractual partner may regularly rely. ## 11. Final Provisions The laws of the Federal Republic of Germany apply. If you are a consumer whose habitual residence is in another country, the mandatory consumer protection provisions of that country remain unaffected. If any provision of these Terms and Conditions is or becomes wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.